Why is your tableware more environmentally friendly than others?
Our tableware, as well as the packaging, is reusable and 100% recyclable.
All our products are manufactured in the UK and EU, lowering our carbon footprint.
Is your tableware dishwasher, microwave and oven safe?
Our polycarbonate tableware is dishwasher safe subject to the usage of correct detergents and rinse aids. Copolyester tableware is dishwasher safe. The polypropylene trays are not suitable for washing in the dishwasher. The maximum temperature of the dishwasher should be 85oC. If you are using a domestic dishwasher then we recommend Fairy Dishwasher Tablets
All our tableware is microwave safe for reheating. Please avoid fatty foods when microwaving as the fat can get very hot in a microwave and could cause the tableware to “pit”.
Our hi heat polycarbonate and polypropylene range is oven safe to 140oC and our oven to tableware range is safe to 220oC. Please do not apply direct heat to any of our products.
For more details, please check our care and maintenance instructions.
What’s the lifespan of your products? Do you offer warranty on your products?
Our products are designed to be long lasting and can have a lifespan of many years if looked after according to our care & maintenance guidance.
We offer a 12-month warranty on the majority of our products subject to fair use.
Do you ship to other countries outside of UK?
We currently do not ship directly to countries outside of the UK.
I’m undecided on which product is right for me. Can you help?
Our friendly sales team is available to provide any advice you may need on our products.
I am looking for a custom product/colour/pattern. Do you offer this type of service?
Yes, we offer a branding service for our customers. Please contact us for further details.
Is your tableware safe for children?
Our tableware is lightweight, non-porous and virtually unbreakable – it will not chip, shatter or splinter. All our products meet current regulations for food contact safe material and are ideal for use by all ages.
How should I look after my products?
Full details on how to care for your new tableware is available on our Care & Maintenance leaflet, available to download here.
Can I recycle your tableware?
Yes, our tableware is 100% recyclable.
Do you offer next day and Saturday deliveries?
We aim to deliver all orders, placed before 2pm, the next working day. Please note, this is not a guaranteed service.
Prices for Saturday delivery are dependent on the weight of the parcel as well as delivery cut off time. Please contact us for a delivery quote.
I’m not ready yet to place my order. Will my items stay in the basket when I log back into my account later?
Yes, all added items will stay in your basket ready for purchase.
What are your opening hours? What is the best way to contact you?
We are open from 8:30am to 4:30pm Monday to Friday.
We aim to answer all e-mail enquiries within 2 hours during opening times, but if you require urgent help, please call us on 0161 526 6442.
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Is there a minimum order quantity on your products?
All our stock lines have no MOQs so you can buy the right quantities that you need, saving money and storage space.
Will your clear products go ‘cloudy’ after washing them?
In hard water areas our clear products may go ‘cloudy’, but this is a build-up of calcium and other minerals that can be cleaned off with Milton sterilising fluid and a soft cloth. Avoid using scrubbing agents and only use a soft sponge or cloth to handwash the products.
Can you put the products in the freezer?
Yes, our products are suitable for use in freezers (minimum temp. -30°C).
I am experiencing technical issues on your website/logging into my account. Who can I contact?
We do our best to make shopping with us as easy and convenient as possible, but if you are experiencing any problems on our website, you can contact us here and we’ll be happy to assist you.